This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.susie-ramsay-art.com.

Susie Ramsay may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 25th January 2022.

Information I Collect

 

To fulfil your order, commission or question you must provide me with certain information, such as your name, email address, postal address and payment information or the details of the product that you are ordering or enquiring about. You may also choose to provide me with additional personal information (for a custom or personalised illustration order for example), or when engaging with me on social media.

Why I Need Your Information and How I Use It

The information from you will only be used to fulfil, complete and deliver any order or commission. I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to answer questions, provide a quote, fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases/commission if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

  • I will never use your personal information for direct marketing purposes.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Use of cookies

 

Cookies allow web applications to respond to you as an individual. The web application can tailor it’s operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

The host website Wix.com uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve the Website in order to tailor it to customer needs. We only use this information for statistical purposes and then the data is removed from the system.

 

This site uses the following cookies:

  • Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

 

  • Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

 

  • Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience. 

 

  • Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

 

You can choose to accept or decline cookes. Most web browsers automatically accept cookes, but you can usually modify your browser setting to decline cookies if you prefer.

 

Copyright Notice

 

This Website and it’s content is copyright of Susie Ramsay. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

 

You may not, except with our express written permission, distribute or commercially exploit the content. Nor many your transmit it or store it in any other website or other form of electrical retrieval system.

How to Contact Me

For purposes of EU data protection law, I, Susie Ramsay, am the data controller of your personal information. If you have any questions or concerns, you may contact me by emailing me at hello@susie-ramsay-art.com.

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